An adapted organization The team is made up of 3 divisions:  Management: 14 operating pilots take turns in teams of 2, in order to ensure hourly coverage on a 5x8 24/7 schedule covering an international perimeter. The team handles all supervisory alerts and resolves them by following detailed operating procedures.  Analysis: 2 operational analysts ensure the quality of delivery and analysis of the work done in the previous days and prepare the next ones. They also report back information and highlights via daily reporting. Supervision : The team leader is present during the day to lead and manage the overall team. He is also the main contact on the client side to communicate information via monthly steering committees. Commitments to the customer Sully Group is committed to its customers to ensure the supervision and the MCO of the infrastructures throughout the year with a maximum reactivity. Service Level Agreements (SLA) are set up to measure the availability of teams and the time taken to respond to alerts on a monthly basis. Customized tools  DCR can rely on the supervision and reporting tools of its customers, but also has specialized tools hosted internally and based on market-leading technologies. Supervision, but not only! If the supervision of the infrastructures is the main mission of the DCR, we propose in addition other services to relieve the teams of higher levels such as: application deliveries, maintenance tasks in HNO (non working hours), security campaigns... A springboard for pilots The job of operations pilot offers our employees a very broad vision of the IT infrastructure business. Whether they are young graduates or people who are changing careers, pilots quickly identify the technical field in which they wish to develop. On average, pilots gain skills over a period of 3 years within the team before moving on to system and network administration. Learn more about our Infrastructure offers.

Le 27 avril 2023, l’ADIRA, Sully Group, le Club des entreprises l’USMB ainsi que Chambéry Grand Lac se sont associés afin de faire échanger décideurs, startups, étudiants, enseignants et acteurs institutionnels autour du sujet : « Pourquoi vos services numériques devront être éco-conçus ? » Voici les témoignages de Karine MARTIN FUENTÈS - Directrice de l’agence Alpes, Elsa BLAHAY - Responsable RSE, Nicolas Schweyer - Responsable du Studio UX, Christophe LANCIAN - Responsable TMA et Sidi-Mohamed AIDARA, Concepteur Développeur. Nous remercions par ailleurs Pierre-Antoine TROUBAT - Délégué Général de l’ADIRA, Nicolas BORGHESE - Délégué général du Club des Entreprises Université Savoie Mont Blanc, Frederick PETIT - Chef de projet au SMAAG et Thierry BOLLON, Enseignant-Chercheur.