Nous cherchons pour l'un de nos clients, dans le secteur du transport, un Technicien Help Desk Niveau 1 (H/F).

Vos missions 

  • Qualifier les incidents / demandes remontés par les utilisateurs (agences / DR / partenaires)

  • Créer et qualifier les nouveaux tickets sur l'outil ticketing

  • Exécuter le 1ᵉʳ cycle de résolution sur base de work instructions

  • Résoudre les tickets en cas de non-résolution, transmettre les tickets au Support N2 (Support fonctionnel et applicatif ou Infrastructures)

  • Suivre le traitement des tickets transférés au N2

Vos compétences 

  • De Formation IT (Bac+2)
  • Excellente aptitude à la communication orale
  • Maîtrise des principes de la relation client
  • Expérience dans le Help Desk
  • Connaissances des outils de gestion de tickets
  • Capacité à travailler efficacement en équipe
Eduarda Dolghieru
Posted by Eduarda Office Paris March 19, 2024
Reference : eduarda.dolghieru@sully-group.com
Permanent Paris Open to people with disabilities
Share

Work at Sully

  • Work-Life Balance

    • 6 weeks of holiday
    • The possibility of remote working
    • Schedules adapted to your personal situation

  • Benefits

    • Profit-sharing bonus
    • Incentive bonus
    • Holiday bonus
    • Transportation costs
    • Luncheon vouchers
    • Company mutual insurance

  • Your Place at Sully

    • Integration programs
    • Training plans
    • A local management team that listens to you
    • An incubator to support your projects

  • Have a disability?

    • All our job offers are open to people with disabilities.
    • Special consideration will be given to people with disabilities, provided they have the same skill sets.
6
weeks
of vacations
7
7 DAYS OF WORK TIME
REDUCTION
3
BONUSES: PROFIT SHARING,
PROFIT-SHARING AND VACATIONS
1
TELEWORK
CHARTER

You are made for this job, apply!

Are you interested in joining the Sully teams? Apply directly here or submit a spontaneous application