Technicien Help Desk Niveau 1 (H/F) à Rennes

Nous cherchons pour l'un de nos clients, dans le secteur du transport, un Technicien Help Desk niveau 1 (H/F).

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Vos missions

  • Qualifier les incidents / demandes remontés par les utilisateurs (agences / DR / partenaires)
  • Créer et qualifier les nouveaux tickets sur l'outil ticketing
  • Exécuter le 1er cycle de résolution sur base de work instructions
  • Résoudre les tickets en cas de non-résolution, transmettre les tickets au Support N2 (Support fonctionnel et applicatif ou Infrastructures)
  • Suivre le traitement des tickets transférés au N2

Vos compétences

  • De Formation IT (Bac+2)
  • Excellente aptitude à la communication orale
  • Maîtrise des principes de la relation client
  • Expérience dans le Help Desk
  • Connaissances des outils de gestion de tickets
  • Capacité à travailler efficacement en équipe
Benjamin Lacroix

Posted by Benjamin

Paris office

February 7, 2025

Ref.: job-ref-9xjhtj0f9b

  • Permanent

  • Paris

  • Position open to people with disabilities

SULLY GROUP
Paris office

5-7 avenue de Paris
94300 Vincennes

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Work at Sully

  • Work-Life Balance

    • 6 weeks of holiday
    • The possibility of remote working
    • Schedules adapted to your personal situation

  • Benefits

    • Profit-sharing bonus
    • Incentive bonus
    • Holiday bonus
    • Transportation costs
    • Luncheon vouchers
    • Company mutual insurance

  • Your Place at Sully

    • Integration programs
    • Training plans
    • A local management team that listens to you
    • An incubator to support your projects

  • Have a disability?

    • All our job offers are open to people with disabilities.
    • Special consideration will be given to people with disabilities, provided they have the same skill sets.
6
weeks
of vacations
7
7 DAYS OF WORK TIME
REDUCTION
3
BONUSES: PROFIT SHARING,
PROFIT-SHARING AND VACATIONS
1
TELEWORK
CHARTER